Legal information
Terms and conditions of CrystalClean CZ
These terms and conditions govern the mutual rights and obligations between the service provider (“Provider”) and the customer (“Customer”) when providing cleaning and related services.
1. Introductory provisions
- Provider: CrystalClean CZ (Pavel Götz)
- Seat / area of operation: Teplice and surroundings, Czech Republic
- Email: info@crystalcleancz.cz
- Phone: +420 602 587 980
2. Order and contract conclusion
- A contract may be concluded via the website form, email, or phone.
- An order becomes binding after confirmation by the Provider.
- Service prices follow the current price list on the website. Prices depend on property type (flat / house), total area, terrain, and level of soiling.
3. Payment terms and deposits
- The Provider may require a deposit before work starts (deposit payments are processed via the secure Stripe gateway).
- The remaining balance is due after completion of services, in cash, by bank transfer, or as otherwise agreed.
4. Cancellation terms
- The Customer may cancel an order no later than 24 hours before the agreed start time without a cancellation fee.
- If cancelled later, the Provider reserves the right to charge a cancellation fee covering incurred costs or preparation.
5. Complaints
- The Customer must check the completed work immediately after finishing.
- Any objections or complaints must be raised without undue delay, no later than 24 hours after handover, by phone or email at info@crystalcleancz.cz.